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Shipping & Returns

Returns Policy

All sales are final unless otherwise noted. If a product is damaged at time of delivery Sleep Depot will replace it at no charge. Make sure that you inspect your shipment/delivery before signing off on it. Once you signed the shipping slip you have accepted the condition that it was delivered in. 

 

Tempur-pedic 90-Day Comfort Guarantee

 

Terms and Conditions

You have 90 days from the date of delivery to replace your mattress for another Tempur-pedic mattress at equal price or upgrade for an additional charge. 

 

If you would like to return your Tempur-pedic Mattress for a another model:

  • You must sleep on the Tempur-pedic Sleep System for a minimum of 30 days prior to return. This is to give you time to fully adjust to the superior support and pressure relieving properties of the Tempur-pedic Sleep System.
  • Sleep Depot will pick up and deliver your new mattress free of charge.
  • The Sleep System must be completely free of stains, tears, dirt, or any other visible signs of abuse or misuse.
  • Foundations, Adjustable beds or Ergo bases are NOT COVERED under this guarantee and will NOT be accepted for return.
  • If you received “free items” with your Sleep System purchase, such as pillows, mattress protectors, etc.: If these items have been removed from their original packaging they must be paid for in full, at full retail value, upon return of your Sleep System (or prior to pick-up of your Sleep System by Sleep Depot) or your Sleep System will not be accepted for return.
  • If you financed your Sleep System, you must pay the finance percentage rate fee that Sleep Solution LLC dba Sleep Depot incurred upon financing your Sleep System with the Finance Company, upon return of your Sleep System (or prior to pick-up of your Sleep System by Sleep Depot) or your Sleep System will not be accepted for return.
  • Only one mattress will be swapped out during this 90-day comfort guarantee.



Shipping

We can ship to virtually any address within the USA. Note that there are restrictions on some products.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



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